Data Protection
At Aeron Spa Care, we are committed to protecting the privacy and confidentiality of our customers' personal information. This Data Protection Policy outlines how we collect, use, disclose, and protect personal data in accordance with applicable data protection laws and regulations.
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Data Collection and Use
1.1. Personal Information: We may collect and process personal information from our customers, including but not limited to names, contact details (such as phone numbers and email addresses), and information about the hot tub requiring repair or maintenance.
1.2. Purpose of Data Collection: We collect personal information solely for the purpose of providing repair and maintenance services for hot tubs, communicating with customers regarding their service requests, and facilitating effective customer service.
1.3. Lawful Basis: We will collect and process personal information only with the consent of the individual concerned or when necessary to fulfill our contractual obligations to our customers.
2. Data Disclosure
2.1. Third-Party Service Providers: In order to provide our repair and maintenance services, we may need to disclose personal information to trusted third-party service providers. These providers will only have access to the information necessary to perform their respective services and are prohibited from using it for any other purpose.
2.2. Legal Compliance: We may also disclose personal information if required by law or if we believe in good faith that such disclosure is necessary to protect our rights, comply with a legal process, or respond to a government request.
3. Data Security
3.1. Security Measures: We implement reasonable and appropriate technical and organizational measures to protect personal information from unauthorized access, accidental loss, alteration, or destruction. These measures include secure data storage, restricted access to personal data, and regular monitoring of our systems for potential vulnerabilities.
3.2. Employee Training: Our employees are trained to handle personal information securely and are bound by confidentiality obligations.
4. Data Retention
4.1. Retention Period: We will retain personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
4.2. Data Minimization: We will only retain personal information that is relevant and necessary for the purposes for which it was collected.
5. Individual Rights
5.1. Access and Rectification: Individuals have the right to access and correct their personal information held by us. If you would like to exercise these rights, please contact us using the contact information provided below.
5.2. Opt-Out: Individuals have the right to withdraw their consent for the processing of their personal information at any time. If you wish to opt-out of receiving marketing communications from us, please let us know using the contact information provided below.
6. Contact Information
If you have any questions, concerns, or requests regarding our data protection practices or this Data Protection Policy, please contact us at:
We may update this Data Protection Policy from time to time. The latest version will always be available on our website.
Last updated: 20/05/2024